Shipping policy

Shipping Policy

We’re happy to offer free shipping on all orders.

Processing Time
Orders are prepared and dispatched within 1–2 business days (Monday–Saturday).

Delivery Time
Standard delivery takes approximately 5–9 business days (Monday–Friday).
The total estimated timeframe from placing your order to receiving it is 6–11 business days.

Please note: deliveries to remote islands may take up to 15 business days in total.

Shipping Fees
All orders currently ship free of charge.

Order Changes
After an order has been confirmed, it cannot be altered or cancelled. If you no longer wish to keep the product, you may start a return once you’ve received it.

Item Not Received
If your tracking shows the order as delivered but you haven’t received it, we recommend first contacting the carrier to locate your package, as it is under their responsibility once shipped.
If the issue is not resolved, please reach out to us at kosyhavenstore@gmail.com and we’ll do our best to help.

Occasionally, tracking updates may be delayed due to technical issues. If you still cannot locate your package, email us at kosyhavenstore@gmail.com and we’ll assist you promptly.

Shipment Confirmation & Tracking
Once your order has shipped, you will receive an email confirmation with tracking details. Tracking numbers typically become active within 24 hours.

Contact
If you have any questions, please visit our Contact page.

Customs
We cover all customs fees when shipping your order, so you won’t be charged extra at delivery.